 |
COMMON INSTALLATION PROBLEMS |
|
Installation error "Certificate error" |
 |
There are a number of things that could cause this error.
Follow the instructions in steps 1, 2 and 3 below, to
fix this problem.
1. Date and time
The date and time must be correctly set for installation
to proceed. Do you have the correct date and time set
on your phone? Please check that this is correct before
continuing.
2. Security settings
You may need to adjust some settings in the application
manager on your phone. Some operators enable (by default)
high security for installed applications. Some versions
of our applications do not have a recognised security
signature and therefore fail this check. The fix is
to simply turn off this checking when installing this
product. You may always turn it back on again afterwards.
* From the main menu, select the "Tools"
folder.
* Once there, select the "Manager"
application.
* Select "Options" and "Settings"
from the Options menu.
* For "Software installation" select
"On"
* For "Online certif. check" select
"Off"
* Select "Back"
* Select "Exit"
3. Correct install file
Are you sure you have the correct install file for your
handset? Once the date and time are correctly set, and
the security settings have been changed, please download
the and install the correct install file for your product
from our download page: > go
to download page
|
|
Installation error: "Installation not
supported" |
|
This error occurs usually when the incorrect installation
file is being used. Try using the correct installation
file from our download page: > go
to download page |
|
Installation error: Unable to download file for
installation. |
|
Sometimes customers have some trouble downloading the
required installation file from one of our partner portals.
Try using the correct installation file from our download
page: > go
to download page |
