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PRODUCT-LICENSING SUPPORT PAGE |
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I don't have access to the Internet |
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If you don't have access to the Internet
from your mobile phone, then it will not be possible to
complete an online license registration. In this case,
you will need to contact us to generate an installable
license file for you.
Please send an email requesting an installable license
file to our Technical Support team at: techsupport@skyestream.com
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I have not received my 16-digit license code |
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Firstly, before going any further, have you checked
your email "junk mail" or "spam mail"
folder on your email account? Often, we find that customers
have received their order confirmation email, but it has
been automatically moved to the junk mail folder and so
they don't see that it has arrived.
If you made your purchase from the Skyestream Shopcart
and have not received your confirmation email with your
license code, then please contact our Technical Support
team at: techsupport@skyestream.com
If you made your purchase from one of our partner resellers
(eg Nokia Software Market / Handango / Mobile2Day etc)
and you have not yet received your confirmation email
and license code, then please contact the reseller from
whom you made your purchase.
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"Error: Connecting" |
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If you see this error when trying to register your license
code, this could mean that you are having problems accessing
the Internet.
1. Have you tried using a different access point on
your phone? By default, you should have several access
points depending on your service provider (eg WAP, MMS,
Internet). Where possible, you should use the Internet
Access Point. Try connecting using this access point
before proceeding.
2. Check if your phone's built-in Internet browser
works. Launch the built-in Internet browser on your
phone and try to browse to a well-known Internet site
(eg http://www.skyestream.com).
If that doesn't work, then check your access points
are properly configured. Also verify that you do have
internet access with your service provider.
3. If neither of the above work, and you are still
not able to gain access to the Internet while registering
your software, then don't worry, we can provide you
with an alternative licensing solution. Send an email
to our Technical Support team at: techsupport@skyestream.com
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"Error: License Server not available" OR "Error:
Server error" |
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This indicates that our server is currently unavailable.
Very rarely, Skyestream may temporarily take one of our
servers offline for maintenance purposes. If you are unlucky
enough to try registering your product during one of these
times, then please be patient and try again later.
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"Error: License code invalid" OR "Error: Bad license
code, please try again" |
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1. "Error: Bad license code." This is generally
if you have entered the incorrect license code and it
doesn't pass the initial scan for validity. Double
check your license code in your confirmation email and
try again.
2. "Error: License code invalid." The license
code was not recognized on our server as being valid.
Either you have entered an incorrect license code or
your license code has been removed from our server.
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"Error: License code not valid for this product" |
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This error can occur if you have purchased the incorrect
version of software for your handset. For example, you
may have purchased "SkyeCaller", but then installed
"SkyeCaller for S60 3rd Edition". These are
in fact two different products and their respective license
codes are not compatible with each other. We will have
to re-issue you with the correct license code to correct
this error, please send an email to our Technical Support
team at: techsupport@skyestream.com
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"Error: License code frozen" |
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You will receive this error if you have carried out
license registration too many times. Occasionally, users
uninstall their products and then at some later point
re-install their product. This is fine, but if a user
does this too many times, we consider it to be suspicious
activity and so we automatically lock the license code.
If this has happened to you and you have a valid explanation
as to why you have had to re-register your software so
many times, we will be more than happy to reset your license
code so that you can complete registration again. Please
send an email to our Technical Support team at: techsupport@skyestream.com
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"Error: License code already used on another phone." |
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If you see this error, then one of the following applies
to you:
1. You have upgraded your phone and wish to move your
software to your new phone.
2. You have exchanged your phone due to fault and wish
to re-install your software on your replacement phone.
3. You are illegally attempting to use your license
again on a different phone.
POLICY: RE-ISSUING LICENSE CODES
It is Skyestream's policy that once a license has been
registered on a customers mobile phone, it may not be
transferred for re-use on a different phone. Unfortunately,
our licensing system cannot differentiate between a
genuine upgrade or replacement scenario as described
in (1) or (2) above and an outright attempt at software
piracy as described in (3) above. For this reason, we
need to strictly enforce this policy. Please do not
ask us to reset your license code for use on your new
phone. We apologize for any inconvenience that this
might cause.
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back to Main
Product Support page
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