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SKYECALLER PRO SUPPORT PAGE |
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Do you have the latest firmware installed on your
handset? |
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It is always best to have the most recent Nokia firmware
installed on your phone. This results in better stability
and fewer errors in general on your handset and we we
thoroughly recommend you ensure that you keep your firmware
up-to-date: > Go
to Nokia's "Software Updater" page
NOTE: We accept no liability for the loss of
any data as a result of updating your firmware.
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Do you have the correct version of SkyeCaller for
your handset? |
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Make sure that you have the latest available version
of SkyeCaller PRO before proceeding. Check our product
download page for the most recent versions of our software:
> Go
to product download page
IMPORTANT: before installing any new version
of SkyeCaller, first make sure that you uninstall any
earlier version that you may have had installed.
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Unable to install / uninstall / "Can't delete
file" Error? |
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Due to changes in S60 3rd Edition the Application Installer
does not properly shut down our applications when trying
to install or uninstall. If you are getting a "Can't
delete file" error message when trying to install
a new version of SkyeCaller or when trying to uninstall
SkyeCaller, then follow the steps below to resolve this
issue.
1. Press and hold the menu button to see a list of
active applications. If you should see either SkyeTones
or SkyeCaller on that list (depending on what you
have installed). Select it and press the "c"
(backspace) button. This will close the application.
2. Alternatively, go into either the SkyeTones or SkyeCaller
application, select "Options" softkey and
the "Exit" from the menu. This will close
the application.
Once all applications have been closed, you may proceed to
install / reinstall / delete your Skyestream product.
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Installation error "Update Error"? |
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When installing an updated version of SkyeCaller
PRO, some users may experience an installation error,
"Update error". This is due to changes
to the installation file related to additional support
for backup. If you experience this error, then we apologize
for this inconvenience. To fix this problem, please
follow the steps below:
1. First you need to uninstall the old copy of SkyeCaller
PRO. To do this, launch the Application Manager
app from the Tools menu. Locate SkyeCaller PRO
on the list of installed files. Once located, select
the "Options" softkey and then "Uninstall"
from the list of options. This will remove the old copy
of SkyeCaller PRO from your phone.
2. Once you have uninstalled the old copy of SkyeCaller
PRO, install the new version. You may download the
new version from our download page: > Go
to product download page
NOTE: If you are upgrading from V1.00 to V1.01, and
you have followed the procedure above, then you will
have to re-associate your images with your contacts.
From V1.01 forward, we have added support for backup,
so you will be able to back up SkyeCaller PRO for firmware
upgrades.
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Quick test instructions |
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Are you able to successfully associate a picture with
a contact? To do this do the following:
1. Launch SkyeCaller
2. Select a contact for which you want a full-screen
picture
3. Select "Options", "Set"
which will take you to the images view
4. Select an image and then select "Options",
"Preview"
5. A preview of the full-screen image is shown, select
"Back"
6. Select "Options", "Set"
to associate the image with the contact
7. You should now have a little blue icon in the left-hand
column next to the contact
If you don't have the little blue icon next the the
contact, then something went wrong during the image
selection process. This could be a number of things,
perhaps you have a corrupt image in your images folder?
Have you tried browsing through all your images in
Gallery? Do any of the images show with a 'broken picture'
icon? What you could do in this case is to back up your
pictures, removing them from the phone, and just add one
at a time.
Finally, it is also worth checking that the settings are
correctly configured. From the Contacts view, right-arrow
to see the Settings view. Ensure that 'Incoming call'
and 'Incoming text' are set to 'Enabled'.
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