SKYEQUIKEY SUPPORT PAGE
If you are having problems using SkyeQuiKey, please take a look below to see if any of these cases will help you. If you are still having trouble using Tones then please don't hesitate to contact our Technical Support team via email at techsupport@skyestream.com
Do you have the latest Nokia firmware installed on your handset?
Download SkyeQuiKey user manual
Do you have the correct version of SkyeQuiKey for your handset?
Known issue #1: Missing "softkeys" on the Idle screen.

Do you have the latest firmware installed on your handset?
It is always best to have the most recent Nokia firmware installed on your phone. This results in better stability and fewer errors in general on your handset and we we thoroughly recommend you ensure that you keep your firmware up-to-date: > Go to Nokia's "Software Updater" page

NOTE: We accept no liability for the loss of any data as a result of updating your firmware.



Do you have the correct version of SkyeQuiKey for your handset?
Make sure that you have the latest available version of SkyeQuiKey before proceeding. Check our product download page for the most recent versions of our software: > Go to product download page

IMPORTANT: before installing any new version of SkyeQuiKey, first make sure that you uninstall any earlier version that you may have had installed.



Known issue #1: Missing "softkeys" on the Idle screen.

If, after performing a search using SkyeQuiKey, you notice that the softkeys are missing from the Idle screen and that you are not able to enter any digits 0-9, then the workaround is to simply enter "*" followed by "c" (delete). This will restore the state of the Idle screen and also SkyeQuiKey.

This problem primarily affects those of you with non-English handsets.

We have already fixed this problem and we are in the process of releasing a new version. This new version will be available for free for licensed customers. Please check here for new versions: > Go to product download page





back to Main Product Support page


Home  |  Contact Us  |  Back to the Top
Copyright © 2006 All rights reserved. Skyestream Ltd